Help Center
Start here
- I cannot sign in – Locked accounts, forgotten passwords and the wrong email address.
- Pay an invoice and get a receipt – See what you owe, pay by card, and download the receipt.
- Register a child for a class – Add your child once, choose classes, and hold the place while you pay.
- Welcome to the Sufaraa App – What the application does, who uses it, and the three places you will spend your time.
- Create an account and sign in – Open a family account in your own name, sign in, and keep the account safe.
Popular articles
- I cannot sign in – Locked accounts, forgotten passwords and the wrong email address.
- Register a child for a class – Add your child once, choose classes, and hold the place while you pay.
- Welcome to the Sufaraa App – What the application does, who uses it, and the three places you will spend your time.
- Create an account and sign in – Open a family account in your own name, sign in, and keep the account safe.
- Registrations and enrolments: what is the difference? – A registration is a request with a seat held. An enrolment is a confirmed place.
- Pay an invoice and get a receipt – See what you owe, pay by card, and download the receipt.
How do I reset my password?
If you know your current password, open your name in the top right corner and choose Change password. If you have forgotten it, contact the centre and an administrator will reset it.
How do I add another child?
Open My Students in the family portal and add them. Then register them for classes the same way as before.
My child is not in the class I chose. Why?
Look at Registrations. If the invoice is still unpaid, the place was never confirmed – and an unpaid hold expires.
I paid, but nothing changed.
Card payments confirm within a minute or two. If it takes longer, send a support request with the invoice number rather than paying again.
How do I stop my monthly membership?
Open Membership in the family portal and press Cancel. Nothing more is taken.
What if my question is urgent?
Phone the centre if a child is unwell, will miss a class today, or if you have a safeguarding concern. For anything else, a support request gets the best answer.