Troubleshooting
The problems people meet most often, and how to fix them.
- I cannot sign in – Locked accounts, forgotten passwords and the wrong email address.
- A class is missing – Why a class does not appear, or cannot be registered for.
- A payment is not showing – Card payments that have not confirmed, declined cards, and cash that was not recorded.
Why can't I sign in after a few attempts?
Five wrong passwords lock the account for fifteen minutes. Wait, then try again carefully.