A payment is not showing

Card payments that have not confirmed, declined cards, and cash that was not recorded.

Last updated Monday, September 28, 2026

Card payments

Card payments normally confirm within a minute or two. Refresh the invoice page before anything else.

The card was declined. Nothing was taken. Try again, or use another card.
Still unpaid after a few minutes. Send a support request quoting the invoice number. Do not pay a second time.

Cash, cheque or transfer

These are entered by hand by the centre, so they appear once a member of staff records them.

Staff: never record an online card payment by hand as well – the invoice would look overpaid.

I paid, but nothing changed.

Card payments confirm within a minute or two. If it takes longer, send a support request with the invoice number rather than paying again.

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